Customer Service

Price Policy: All prices are in U.S. Dollars.

Contact Us: info@babyontherun.com or by calling 781-696-6164 from 9:00 a.m. to 5:00 p.m. Eastern time.

How to order:
Order online:
1. To place an order online, click on any product name
2. Choose the style, color and size you want (where applicable) and
3. Select the Order button
4. Follow the instructions on the subsequent shopping cart screens to finalize your order.

Buying from us is so easy, your baby could do it. For every item, there will be an "Add To Cart" button. This button will add the items to your shopping cart. After you put something in your shopping cart you can choose to place the order immediately or continue shopping. You can put multiple items in your shopping basket.

When you are finished and want to place the order, you can get back to your shopping basket by clicking "Check Out". When you submit your order, you will receive confirmation through an email that will include your order number and other information. I process all credit card payments through Paypal, so you can purchase with confidence.

Credit Card's:
Please be aware that all transactions made through Baby on the Run on-line are completed through Paypal.  These are fully secure and protected via SSL (Secure Sockets Layer) protocol, the industry standard for processing secure credit card orders on-line and is supported by all major web browsers.

Privacy:
Baby on the Run is committed to protecting your privacy. We will not sell, rent or trade any information that identifies you to other companies or other third parties.

Payment:
We are able to accept the following forms of payment (C.O.D. orders available for local customers only):
- Pay by Credit Card - We accept MasterCard, Visa, and American Express for order payment through Paypal. Our charge will appear on your credit card statement as "Baby Run"
- Pay by Check or Money Order - If you choose to mail your order to us you may pay by personal check or money order (In addition to Credit Card). Please do not send cash! All payments must be in US Dollars and need to be payable to "Rick Winter DBA Baby on the Run"   

Sales Tax:
Sales tax is collected only on orders sent within the state of Massachusetts. Massachusetts law requires that we charge a sales tax on the full amount of the order. By law, charges for shipping and handling are considered part of the product and must be included when sales are calculated.

Shipping:
Orders will normally be shipped via UPS Ground Service within 2-6 business days of the order being placed.

Free shipping on all order of $75.00 and greater.  A flat fee of $7.95 shipping and handling will be charged for all orders less than $75.00 in total sales plus any appropriate taxes.  Please note some items may ship directly from the manufacturer.

Please note: Additional shipping surcharges will apply for any orders shipped outside of the continental U.S., including Alaska, Hawaii, Puerto Rico, Canada and International locations.  Please contact me at info@babyontherun.com for a shipping quote. 

Warranty Policy:
Our strollers come with manufacturers' warranties. To the extent that issues arise that are covered by the applicable warranty, then free shipping is included within the continental United States if replacement parts are required. We are happy to help contact the manufacturer about your product if it is within warranty. The manufacturer warranties are valid within the continental United States and customers outside of the continental United States will be responsible for shipping and handling charges if applicable.

Return/Exchange Policy:
We will accept returns on all brand new items in the original packaging and condition, including original box, packages, manuals and paperwork, within 30 days of purchase. We will charge a 15% restocking fee on all returns. The customer is responsible for the cost of return shipping. Merchandise returned with any sign of usage or damage or in incomplete condition, including all original warranties, manuals etc., will be subject to a minimum 15% restocking fee and we reserve the right to refuse the return. We do not accept returns on used strollers. Please contact us for a return authorization number. We reserve the right to refuse returns without a return authorization number. Once the item is returned to us in its original and unused condition, we will refund you in full less our restocking fee. All sale items are final sale.

If you receive a defective item or an item that you did not order, please contact us as soon as possible. If you received a damaged item, we will help make the necessary arrangements to get replacements parts or a replacement item shipped to you with no additional shipping charges to you. The replacement parts or item will be shipped the same method as the original order. If the item arrives damaged, please retain the original box as well as all packing materials as they will be necessary to facilitate a proper return and damage claim.

If you have any questions about our Returns/Exchanges Policy, please contact us at info@babyontherun.com or by calling 781-696-6164 from 9:00 a.m. to 5:00 p.m. Eastern time.

Price Match Guarantee: While not only providing great quality products and service, Baby on the Run wants to bring you the best value in purchasing our products. If you find a lower price from any other authorized retailer on any of our carried merchandise, please let us know and we will match the price *some exceptions apply*. Just contact info@babyontherun.com and include the item, style, size and color, the name of the retailer and website url (subject to review for accuracy).